About Us

Who We Are

We help agencies, in-house marketing teams, and other professional service companies streamline their operations.

We're a high-impact operations team, committed to driving profitability and clarity to help agencies get more out of their operations, so that they can spend more time doing better work.

If your agency is fighting to keep its head above water, or even if you know your team(s) could use help keeping their work streamlined, let's chat.

Our Values

I am the best in the world

I strive to be the best in the world at what I do, period — and I remain hungry in a rapidly changing environment. I always outperform and overdeliver.

I give honest feedback

The mission is more important than any “chain of command.” I give honest and tough feedback, filtered with respect. I say what needs to be said.

I am systems oriented

I improve outcomes by refining our process. I share what I learn & I'm always looking to improve our systems to get 1% better each day.

I put team & clients first

I understand that a healthy ME & team will attract and create healthy clients. If it’s good for the team or client — we do it.

I am always positive

Life’s too short to complain all the time. I use my positivity to solve problems and create new opportunities.

I have a moonshot mindset

I go the extra mile — for my teammates, my clients, and myself, without hesitation, and I am always thinking bigger.

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Our Story

Read the bullets of our history here. To get a deeper understanding of who we are and where we came from, get in touch with us.

Started an agency

  • Before starting Tapflow, Jordan started a marketing agency called West Wind, that focused on serving DTC & Tech brands via paid ads, CRO and creative.

Began Operations consulting

  • Throughout his time running West Wind, Jordan had naturally began consulting his clients on how to best structure their digtal operations.

Tapflow Was Born

  • In 2022, Jordan saw how rare, yet crucial it was to run a healthy agency. The help that mot agencies needed just didn't really exist, which inspired the birth of Tapflow. Jordan has always been a systems thinker, and he wanted to legitimize the years of consulting he'd done over the years and offer the clarity and peace of mind that comes with a more streamlined business.

Left ad agency

  • Shortly after starting Tapflow, Jordan set down his agency to go 'all in' on operations consulting. The ratio of ad agencies to operations consultancies illuminated the need for this work.

What Our Clients Say About Tapflow

Daniel James Graham
CEO, mint performance marketing

"We started working with the Tapflow team just before one of the most important seasons of the year for our business, and were very nervous that we were over-complicating our work processes just as our team's bandwidth was fizzling out. Tapflow played an integral role in our success and have truly shown what a great partnership should look like."

Kenya Brock
VP of Marketing, We Are Rosie

“We have grown in all facets of our business since working with Tapflow, and we'v even been able to roll out new service lines thanks to their incredible library of processes. By successfully implementing their roadmap of tech, integrations, and processes, it's allowed us to accelerate our growth and has provided real cohesion in everything we do.”

Ivan Huang
Group Head of Performance Marketing

“Since partnering, we've seen a 16% increase in gross margin across paid social, paid search, programmatic, retail and auditing. We have more clarity around the who, what, where, when, and how of our business than ever before. The team goes above and beyond - not just delivering results but educating along the way. The team and I consider them an extension of our team and are a pleasure to work with.”

Frequently Asked Questions